None of the treatments exhibited within The Kindred Apothecary are intended as a substitute for personal medication and by no means do they qualify as expert medical advice. The Kindred Apothecary can take no responsibility for any misconceptions or misuse of information, services or products provided. Any condition(s) that lasts for a period of weeks or months rather than days or in any way seems serious should be seen by a qualified healthcare professional.
The owner of The Kindred Apothecary is a certified holistic therapist and reiki master. They have certifications in divination, mediumship, sound healing, meditation, trauma-informed healing and cosmetics. They are a student of Medical Herbalism and qualified to treat acute ailments. They are not yet a fully qualified medical professional.
Please read the following carefully. By booking an appointment with The Kindred Apothecary you agree to the following terms and conditions. The Kindred Apothecary reserves the right to cancel bookings and end sessions if these terms are breached.
All treatments shown on the website are subject to availability and the images and/or descriptions of the treatments on the website are for illustrative purposes only. Actual treatments may vary from those images and/or descriptions. It is the responsibility of The Kindred Apothecary to ensure that all services listed on the website are accurately described.
All prices quoted on the website are full and final, with no hidden fees. Time slots are updated monthly based on employee availability.
Clients should plan to arrive five to ten minutes before their appointment. This will allow time to agree on the focus of the treatment. New clients will have an extra 15-20 minutes built in for an initial, free consultation with their first treatment following their consultation.
Deposits are non-refundable and payable to The Kindred Apothecary upon booking. If rescheduling an appointment the original deposit can be transferred to the new appointment date.
If a client arrives after the scheduled appointment time, the session will still finish at the scheduled end time in consideration of the next client and with respect to the employee’s time. If a client is over 30 minutes late for their appointment, the appointment will be cancelled and full payment will still be required.
Clients must make every effort to attend their appointment. When a client gives limited notice to cancel an appointment, The Kindred Apothecary misses the opportunity to offer other clients that space.
The Kindred Apothecary understands that on occasion it may be necessary for a client to reschedule an appointment. As a courtesy, clients are asked to provide a minimum of 3 business days’ notice. The client can reschedule their booking at any time, however The Kindred Apothecary will charge the full fee of their appointment if the client gives less than 3 business days’ notice to cancel.
If a client does not show up for the appointment this will be considered a cancellation with the full amount payable.
Clients are allowed to reschedule their appointments; however, if a client reschedules their appointment at the last minute (i.e just before the 3 business day window) more than three times, the third appointment will be considered the final opportunity to reschedule. Any further rescheduling requests may not be accommodated.
This policy helps ensure fairness to all clients and allows The Kindred Apothecary to manage its schedule effectively.
It is important that clients read the cancellation terms made available on The Kindred Apothecary website and during the booking process before booking any treatments. If a client wants to reschedule an appointment and provided that rescheduling (as applicable) is not prohibited by these Terms and Conditions this can be requested and completed by either:
The Kindred Apothecary recommends that all postponements are made online via the booking confirmation email link at least 3 business days in advance, or by email as above.
The Kindred Apothecary understands that unexpected events happen and in rare circumstances, The Kindred Apothecary can make exceptions to the above terms at the employees discretion.
All clients must be over 18 and understand fully what the treatment will involve. If a client is aged between 16-18, a parent or guardian will be required to sign a consent form or be present during the treatment. It is important to establish that the young person wants the treatment on a voluntary basis. If they give any indication that they do not wish to have a treatment, then the therapist will not treat them under any circumstances. It will be made clear to the young person that they are entitled to change their mind at any point during the treatment. Where a child lacks the capacity to consent, consent can be given on their behalf by a person with parental responsibility.
If a client thinks they may have a condition that might affect their ability to receive their treatment (including pregnancy, chronic illness or high blood pressure), they must advise The Kindred Apothecary prior to booking a treatment. This is to avoid disappointment on arrival.
If a client is feeling unwell or unable to attend their appointment due to illness, they are required to reschedule the appointment and contact The Kindred Apothecary via email: thekindredapothecary@gmail.com
During a client’s initial consultation and subsequent follow-up appointments, the therapist will ask questions about their health and overall wellbeing.
Upon booking an appointment the client confirms their understanding and agreement that The Kindred Apothecary shall not bear any liability should they fail to seek and follow independent and appropriate medical advice in relation to their proposed treatment.
The client confirms their understanding that their therapist will not provide a service to diagnose illness, disease or any other physical or mental disorder.
The client acknowledges that holistic therapy treatments are not a substitute for medical examination, diagnosis or treatment, and that it is recommended that they seek professional medical advice instead.
All treatments provided by The Kindred Apothecary are entirely therapeutic and non-sexual. The private practice is for queer, non-binary and AFAB people only. Men are very welcome by referral from existing clients, or through recommendations made through The Kindred Apothecary’s professional network. Any services booked by men for the purpose of paying for the services provided by female or AFAB employees will be rejected by The Kindred Apothecary.
The Kindred Apothecary reserves the right to refuse or discontinue treatments for any reason. The therapeutic relationship with any client will be immediately terminated if they:
The Kindred Apothecary will deny treatment to a client where the therapist perceives their safety is at risk. The Kindred Apothecary has the right to uphold a safe working environment for its employees.
Holistic therapy services may involve the use of touch and oils in a confined space. It is imperative for the health and safety of the client and therapist that both maintain a high standard of personal hygiene (in the form of having a shower or bath on the day of a treatment). Should either party fail to uphold their hygiene responsibilities, services for that session will be postponed.
Alcohol and/or drugs are strictly prohibited. The client agrees to refrain from the use of alcohol and/or drugs for at least 12 hours prior to their treatment. If taking prescription medication for pain management, chronic illness or mental health purposes in the past 12 hours, please disclose this to a member of The Kindred Apothecary.
The therapist will ensure before the client’s treatment that they have a basic level of understanding surrounding treatment proceed so as to manage expectations and prepare them for potential outcomes. If a client experiences any discomfort, emotional or physical, they agree to immediately inform the therapist so that appropriate adjustments can be made to their level of comfort.
The Kindred Apothecary aims to help improve client health and wellbeing and not to under any circumstances cause a deterioration in any existing conditions.
Clients are requested to leave their valuables at home, unless directly relating to a spiritual treatment offered within The Kindred Apothecary. The Kindred Apothecary will not be held responsible for lost or damaged items. Before a treatment begins, clients can place their belongings in a lidded container under the massage couch, or on the therapist’s desk for safekeeping. At no time will the therapist be alone in the treatment room without the client.
Clients will pay a 25% deposit upon booking, with the balance due on completion of the treatment, or the full amount can be paid online in advance. Deposits are non-refundable. The client can reschedule their appointment and the deposit will be transferred to their future booking.
Payment methods are currently available as credit card, debit card or in-person cash payments.
All payments are via Sum Up. Any currency conversion costs or other charges incurred by the client in making a payment will be borne by the client in addition to the price due to The Kindred Apothecary.
As a courtesy, clients will receive an email reminder of their appointment up to two business days prior to their appointment date. However, if The Kindred Apothecary is unable to reach the client, please understand that it is the client’s responsibility to remember their appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.
There are four types of orders a client can make:
There are two ways a client can place and amend their order: online or via email.
The order process online allows clients to check and amend any errors before submitting their purchase to The Kindred Apothecary.
A contract will be formed when The Kindred Apothecary sends a written confirmation email for any purchases, treatments, events/workshops and gift cards. The order confirmation is your receipt from The Kindred Apothecary.
The Kindred Apothecary gift cards can be purchased via the website or requested via email: thekindredapothecary@gmail.com. These may be redeemed on the website against a treatment.
Gift cards are valid for a period of twelve months after the date of their purchase. The expiry date of the gift card will be printed on the accompanying gift message e-card or physical copy which will be delivered in-person or via email. Gift cards can be delivered to the purchaser or shared directly with the gift card recipient.
The gift card recipient is responsible for keeping their The Kindred Apothecary gift card code safe and The Kindred Apothecary does not accept liability for gift cards that are used without authority. If the client is aware that a gift card has been lost, they should contact The Kindred Apothecary immediately via the website’s contact form or via email: thekindedapothecary@gmail.co.uk and, provided the gift card has not already been redeemed, The Kindred Apothecary will re-send the gift email notification to the purchaser or gift card recipient.
If permitted by these Terms and Conditions, cancellations of gift cards must be made via the contact form.
Clients may cancel a gift card within 14 business days of receiving the order confirmation. The Kindred Apothecary can offer a full refund unless the client has already used it to book an appointment or has redeemed it against another purchase.
The Kindred Apothecary does not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; or waste of management or office time.
The Kindred Apothecary does not exclude or limit their liability for death or personal injury arising from its negligence, or for any other liability which cannot be excluded or limited under Scottish law.
It is the sole responsibility of the client to communicate in advance any medical or health-related conditions and/or special needs to The Kindred Apothecary that might affect or be affected by any treatments (for example without limitation, allergy information and health issues). Failure to disclose any such information to The Kindred Apothecary means that The Kindred Apothecary shall not be liable to the client (or the recipient of the treatment) for any injury, loss or damages resulting from the treatment that could have reasonably been avoided if the client (or the recipient of the treatment) had disclosed that information prior to receiving the treatment.
This website is operated by The Kindred Apothecary whose office is at 9 Castlebank, Lanark, South Lanarkshire, ML11 9EQ, Scotland..
All communications and notices from the client must be sent to thekindredapothecary@gmail.co.uk or via the website’s contact form. TheKindred Apothecary reserves the right to change terms, conditions, hours of work, or pricing at any time by providing reasonable notice of such a change.
When a client purchases a treatment or gift cards, it will create a binding legal contract between them and The Kindred Apothecary in relation to the provision of services which the client books through the website. That contract is subject to certain provisions of these Terms and Conditions including the cancellation period which The Kindred Apothecary will notify the client of before they make a booking.
The Kindred Apothecary amends these Terms and Conditions from time to time. Every time a client wishes to book an appointment on the website, they are encouraged to check the Terms and Conditions to ensure they understand the terms which will apply at that time.
If any of these Terms and Conditions are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These Terms and Conditions are governed by the laws of Scotland.
If you have any questions or concerns, or wish to book a treatment, please email thekindredapothecay@gmail.com or use the online contact form found on the website at www.thekindredapothecay.co.uk